Close

Warranty | Qomfort

Lifetime Warranty Overview

Your new Qomfort mattress is covered by a Lifetime Warranty from the date of your purchase.

Qomfort warranties that Qomfort products will be free from defects in material and workmanship that may compromise sleep quality for the life of the product.

The Limited Warranty is valid only for the period of the time the mattress is owned by the original purchaser of the mattress and is not transferable. We will repair or replace the mattress if the mattress has a defect. Please keep a copy of your receipt as proof of purchase.

WHAT DOES THE WARRANTY COVER?

  • Deterioration of the mattress resulting in a visible indentation more than one inch that is not associated with the result of an improper or unsupportive foundation or base.
  • Any physical flaw in the mattress that causes foam to split or crack under the conditions of normal usage and proper handling.
  • Any physical flaw in the craftsmanship of the cover, including seams and zipper assembly.

WHAT DOES THE WARRANTY NOT COVER?

  • A slight increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress.
  • Any physical abuse or damage to the cover of foam including but not limited to, animal damage, burns, cuts, tears, liquid damage, or stains resulting from use of the product.
  • Damage caused by transportation after initial delivery and the damage associated with improper bed frame or adjustable base.
  • Any Qomfort mattress sold by retailers who are unauthorized resellers
  • Any Qomfort mattress sold as “second-hand” or “used”.
  • Personal preference regarding the firmness, softness, comfort and texture.
  • Personal allergies and/or sensitivity to the material.

HOW TO MAKE A CLAIM?

Please send an email to support@qomfortsleep.com with

  • A brief defect description of the problem;
  • Photo proof of the defect;
  • Proof of purchase such as receipt or order number;

WARRANTOR

Qomfort/ Qomfort Sleep/ UltraComfort, Inc.

9660 Flair Drive, #478, El Monte, CA, 91731

support@qomfortsleep.com

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR RESELLERS, DISTRIBUTORS. AND SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS. EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS; IN SOME CASES THE ABOVE EXCLUSIONS MAY NOT APPLY. SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND ON THE FACE OF THIS DOCUMENT. AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PRICE PAID FOR THE MATTRESS AT TIME OF PURCHASE.